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Training
The Association Services department at the North Carolina Association of Electric Cooperatives (NCAEC) provides a wide variety of training and educational programs. Our pricing schedule is available and we can provide personalized training in a time setting that matches your needs—from a one-hour session to a daylong program. You determine the best use of time for your company and we’ll make it work.
In addition to these offerings, we design new programs and materials throughout the year. Please check back periodically for updates.
For more information, contact Dan Cook, director of Association Services, at 1-800-662-8835, extension 3051 or dan.cook@ncemcs.com
Training options include:
Silo Busters
Department walls (sometimes referred to as organizational silos) can easily be built at work, and can be a tough task to tear down once they've been established.
This session will help participants to define what occurs when silos are created, and how to help improve communications and relationships between both groups and individuals. Activities include small and large group discussions as well as interactive activities to improve and establish better plans to communicate information to everyone in the organization.
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The FISH! Philosophy
The FISH! Philosophy program is a wonderful opportunity for board members, and employees at all levels to spend 30 minutes, 3 hours, or a half day interacting with one another. A “FISH’ing Guide” will be provided as the program is developed—this will meet your specific teamwork and customer focused program needs.
Participants will look at work in a new way after focusing on the four key principles of the FISH! Philosophy: Play, Make Their Day, Choose Your Attitude, and Be There!
These four simple yet insightful principles will help employees to improve the interactions they have with each other and their consumers. The program focuses on teamwork, communications and working to achieve the mission and vision of the entire organization
This program serves as the first of a two-part series, and is recommended prior to participation in FISH! Sticks.
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You're A Leader, So Be A Leader
When employees move into supervisory positions after moving up through the ranks, the skills needed as a supervisor have to be clearly defined and carried out.
This informative session can be customized to fit a 2-hour session or a half-day program based on the needs and supervisory experience of the participants. You’re A Leader, So Be A Leader, can be built for both supervisory employees and crew leaders who lead work teams within the co-op. Topics include delegating, motivating and praising (winning techniques for motivating employees, and dealing with challenging employees), organizing people, projects, schedules, and managing your time.
Participants will take a Supervisory/Leadership Competencies Self-Assessment. These sessions are designed to provide the best possible interaction among participants.
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Communications Barriers, Breakdowns and Bottlenecks
During this session participants describe and identify the common communication barriers, breakdowns and bottlenecks that occur in many organizations. Participants also learn better ways to eliminate these common problems. After this session participants will be able to work better at building beneficial workplace relationships and use productive communication strategies to get the job done.
During this session, participants will gain skills in learning how to:
- Break down the barriers that stand between team cooperation and organizational effectiveness
- Reduce frustration by building cooperation among different silos
- Enhance productivity by gaining support and commitment
- Build productive workplace relationships
- Use interpersonal techniques for influencing up, down and across the organization
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The FISH! STICKS
Imagine a culture where all of your employees, not just management, take personal responsibility for regenerating the vision every day. Where workers want to coach each other in a way that will help them live this vision more effectively. With FISH! Sticks, such an environment is not just possible—it’s inevitable.
This fun-filled session will help employees gain a greater insight into how to keep the vision of the organization as their personal plan of action. During the program, participants will define ways to individually and collectively bring the vision to life on a day-to-day basis by focusing on core areas such as:
- Commit (to the vision)
- Be It
- Coach It
This program serves as the second of a two-part series, and is recommended as follow up to The FISH! Philosophy.
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Personality Profiles
In this workshop, employees gain a better understanding of the four basic behavior styles and learn why ‘opposite’ styles often find it difficult to relate to each other. Each employee determines their own personal behavior style and how to recognize and appreciate the styles of others. Participants in this workshop learn and practice techniques to help adapt personal behavior styles to the behavior styles of others in order to work more effectively, cooperatively and comfortably with fellow employees.
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Stress Management
Stress can be positive or it can be negative. Learning how to identify and deal with stressors in ones professional and personal life can play a significant role in determining the mental and physical health of an employee. This interactive session helps participants find positive ways of dealing with stress, learn the impact of positive and negative stress, learn and practice relaxation techniques and achieve a greater level of professional success by learning to deal with and avoid unnecessary stress.
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Dealing with an Irate Customer
Effective customer service is vital to an organization if the organization is to achieve and maintain good customer relations. When an angry customer situation is handled ineffectively, the customer remains angry and is even more difficult to deal with in the future. Dealing with an Irate Customer workshop demonstrates how to recognize anger signs and determine the real cause of a member's anger. Participants learn to deal first with the anger, then work with the member to find ways to solve the problem.
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Customer Service Excellence
Anything less than excellent, when it comes to the kind of service expected of today’s consumer, is considered mediocre, and can have a negative impact on an organization’s bottom line.
This 3-hour course is designed for all employees as it encourages them to put their best foot forward in every customer interaction. It encourages employees to have an open mind with every scenario, and to become more empathetic while being the co-op's ambassador.
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Telephone Courtesy
The Telephone Courtesy workshop uses role-playing and problem solving to help participants handle complaints, deal more effectively with irate customers, and work more effectively with fellow employees. In addition, participants will learn the “mountain of anger” method of problem solving when dealing with angry or abusive customers.
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